Return & Refund Policy

Return and Refund Policy

1. Introduction

Thank you for shopping at Worldwide-Sea. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Return and Refund Policy outlines the process for returning items and requesting a refund. Please read this policy carefully before making a return.

2. Eligibility for Returns

  • Time Limit: You may return eligible items within [7] days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging intact.
  • Condition of Items: The item should not show signs of wear, damage, or alteration. If the item is defective or damaged upon receipt, please contact us immediately, and we will guide you through the return process.

3. How to Initiate a Return

  • Contact Us: First, please contact our customer service team at 277948194@qq.com to initiate a return. Provide your order number, the reason for the return, and details about the item you wish to return.
  • Return Authorization: Once we receive your request, we will review it and issue a return authorization number. This number is required for processing your return. Please include the return authorization number clearly on the outside of the return package.

4. Return Shipping

  • Customer - Paid Returns: In most cases, the cost of return shipping is the responsibility of the customer. You may choose the shipping method of your choice, but we recommend using a trackable shipping service to ensure the safe return of the item. If you are returning an item due to a mistake on our part (such as sending the wrong item or a defective item), we will provide you with a prepaid return shipping label.
  • Return Address: After receiving the return authorization, we will provide you with the return address. Please send the item back to the specified address, ensuring that it is properly packaged to prevent damage during transit.

5. Refund Process

  • Inspection of Returned Items: Once we receive the returned item, we will inspect it to ensure that it meets the eligibility criteria for a return. If the item is in the proper condition, we will process your refund within [7] business days.
  • Refund Method: The refund will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to your credit card account. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing times.

6. Exceptions and Special Cases

  • Non - Returnable Items: Certain items are non - returnable, such as personalized or custom - made items, perishable goods, and items that have been opened and used in a way that cannot be resold. These items will be clearly marked as non - returnable on our website.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [7] days of delivery. We will arrange for a replacement or a full refund, including the cost of return shipping. Please provide us with clear photos of the damaged or defective item and a detailed description of the issue.
  • Partial Returns: You may return only a part of your order. In such cases, the refund will be calculated based on the price of the returned items, minus any applicable shipping and handling fees for the original order.

7. Exchange Policy

  • Requesting an Exchange: If you would like to exchange an item, please follow the same process as for a return. Contact our customer service team at 277948194@qq.com to initiate an exchange request. Provide your order number, the item you want to exchange, and the reason for the exchange.
  • Exchange Process: Once we receive your exchange request, we will issue a return authorization. Return the original item to us, and we will ship the replacement item to you as soon as we receive the returned item. If the replacement item has a different price, we will adjust the amount charged or refunded accordingly.

8. Canceling an Order

  • Before Shipment: If you wish to cancel an order before it has been shipped, please contact us immediately at 277948194@qq.com. We will do our best to cancel the order and issue a full refund.
  • After Shipment: Once an order has been shipped, you will need to follow the return process as described above to return the item and request a refund.

9. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy or the return process, please contact us at 277948194@qq.com. Our customer service team will be happy to assist you.